St. Johns County residents and businesses who have been affected by COVID-19 now have a consolidated source of information regarding available programs, funding, and recovery assistance through dedicated individual and business assistance hotlines.
SJC COVID-19 Resident Assistance Hotline: (904)209-1250. The St. Johns County COVID-19 Resident Assistance Hotline is open from 8 a.m. to 5 p.m., Monday through Friday. Resident Assistance Inquiries may also be submitted to firstname.lastname@example.org. Specialists are available to provide information regarding federal assistance, State of Florida Reemployment Assistance, local programs, non-profit agencies, and other resources. St. Johns County residents, including those in the City of St. Augustine and the City of St. Augustine Beach, who have been negatively impacted by COVID-19 may also qualify for disaster relief funding. Under the Florida State Housing Initiative Partnership Program (SHIP), residents may be eligible to receive assistance with some of the following costs:
• Temporary mortgage payment for homeowners financially impacted by COVID-19.
• Temporary rent payments for tenants financially impacted by COVID-19.
• Temporary utility payments for tenants financially impacted by COVID-19.
• Utility late fees and disconnections for residents financially impacted by COVID-19.
SJC COVID-19 Business Assistance Hotline: (904)209-6050. The St. Johns County COVID-19 Business Assistance Hotline is open from 8 a.m. to 5 p.m., Monday through Friday, to help local businesses obtain information about Federal, State, and local funding, tax incentives, and resources designed to assist during the COVID-19 health emergency. Business Assistance Inquiries may also be submitted to email@example.com. Our specialists are available to assist local businesses navigate State and Federal economic recovery programs for businesses directly impacted by COVID-19 and will provide the following services:
• Assist businesses in navigating available Federal and State programs, including Federal Paycheck Protection Program Loans (PPP), SBA Economic Injury Disaster Loans (EIDL), SBA Small Business Debt Relief Program, Small Business Tax Provisions and other relevant programs
• Assess and track economic impact and damages to local business and tourism industries.
• Evaluate potential gaps between available resources and unmet needs.
• Explore additional resources to support local businesses recovery.
For more information regarding Resident assistance, call (904)209-1250. Information regarding Business assistance can be obtained by calling (904) 209-6050. For all other COVID-19 questions, call the Emergency Operations Center COVID- 19 hotline at (904) 824-5550.