The St. Johns County Utility Customer Service/Billing lobby is closed to walk-in customers until further notice. The onsite drive through, drop box locations, and pay-by-phone options will remain open to accept payments and provide services. Online bill payment and other utility services are also available at www.sjcfl.us/utilities. The Utility Department standard operating business hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.
Additionally, the St. Johns County Utility Department is suspending late fees on utility bills, effective immediately, in an attempt to ease financial strain on families and businesses impacted by COVID-19. The Utility Department will not disconnect services on accounts with an outstanding balance. These measures are in effect until further notice. Customers with past-due balances that predate the current health emergency are still expected to pay for their services.
Call Utility Customer Service at (904) 209-2700 with questions or for additional information.